That’s what we offer
You can expect an international, team-oriented environment where collaboration is a top priority. We offer you diverse opportunities for professional growth within IT operations and the chance to work with cutting-edge technology. Additionally, you’ll have the opportunity to contribute to significant automation projects, actively shaping the future.
Your tasks will include
• Service & Incident Management: 1st & 2nd Level Support
• User Support: Assist and resolve user inquiries efficiently
• Workstation Setup and Maintenance: Install, maintain, and repair client workstations
• Network Maintenance: Monitor, maintain, and support the local network and related technology in Germany
• Troubleshooting: Conduct error analysis, diagnosis, and resolution across the described areas
• Office Automation Projects: Work on automation initiatives to improve efficiency and support company growth
That’s what we are expecting of you
• Completed training as an IT Specialist (System Integration) or show equivalent proven skills and experience
• 1-3 years of experience in user and 1st level support
• Familiarity with hybrid directory service environments
• Expertise in network technology and communication
• Proven ability to manage and maintain server and network structures
• Knowledge of Microsoft 365 environment administration
• Proficiency in German and English (written and spoken)
• Independent, systematic working style with a high level of initiative
• Strong problem-solving skills and a goal-oriented approach
• Excellent communication skills
• A sense of responsibility and the ability to make informed decisions
Get to know your team
The IT Support team ensures that our colleagues across the group can work safely and efficiently. In this role, you’ll primarily handle incoming tickets for the Surplex brand and provide exceptional support to users across our international offices. Based on your skills and interests, you’ll also contribute to office automation projects, helping the company keep up with fast growth and rapid technology changes.
What will happen next
Once we receive your application, it will be thoroughly reviewed by a team consisting of the responsible HR representative and the hiring managers to assess how well it fits our requirements.
If your application results in a positive evaluation, we will invite you to a first video interview as the next step. Followed by another Meetup in person, in our Düsseldorf Office.
We always want to meet our future employees in person. In the second step, you'll have the chance to meet not only the Head of IT but also a Product Owner, a Developer, and someone from HR.
In some cases, there is the option of a trial day before you and we make a final decision. This will be decided on a case-by-case basis.
Does this sound interesting to you?
Yes?! Then we should get to know each other. Apply by providing your salary expectations and your earliest possible availability. Your contact person is Alexander Chalal.
Do you have a question about this position? Use our WhatsApp chat with the HR department to send us your question! You can reach us on weekdays between 10 AM and 5 PM at +49 211 97532859 via WhatsApp, and we will do our best to respond as quickly as possible.
Would you like to get a first impression of Surplex as an employer? Then follow us on Instagram (@surplexcareer)!
At Surplex, everyone is welcome: We stand for diversity, inclusion, and equal opportunity in hiring because that creates opportunities for us and for you. We are colorful – and we are committed to fostering an inclusive culture and a sense of belonging in the workplace. We look forward to receiving your application!
About us
Surplex has been one of Europe's leading industrial auction houses for over 25 years and trades in used machinery and industrial equipment worldwide. Our dedicated team of over 200 employees works both at our headquarters in Düsseldorf and in our 15 branches across Europe. Since August 2024, we have been part of TBAuctions, the leading European multi-brand platform for digital B2B auctions of used goods, employing over 1,200 people. Within this structure, we manage the continental division and bring our expertise to the international market.
At Surplex, we combine the advantages of modern online trading with traditional customer service. We guide our customers through every stage of the buying and selling process, offering customized solutions and ensuring the highest level of customer satisfaction. Become part of our team and shape the future of the used machinery trade with us!
